Effective Date: 23 January 2026
This Refund Policy explains the conditions under which refunds may be issued for SwaziHost POS, a point‑of‑sale and inventory management software provided by Swazi Host ("we", "us", "our"). By subscribing to or using SwaziHost POS, you agree to this Refund Policy.
SwaziHost POS is offered on a subscription basis (monthly or annual), unless otherwise agreed in writing.
All subscription fees are billed in advance.
2.1 No Automatic Refunds
All payments made for SwaziHost POS are non‑refundable once the service has been activated, except where required by applicable law.
2.2 Service Access
Once payment is confirmed, customers receive immediate access to the software and related services, which makes refunds generally unavailable.
If a free trial is offered, customers are encouraged to fully evaluate SwaziHost POS during the trial period.
No charges will be refunded once a paid subscription begins after the trial period ends.
A refund may be considered at our sole discretion in limited cases such as:
Duplicate or accidental payments
System errors resulting in incorrect billing
Proven failure of the Service to function as described and unresolved after reasonable support efforts
Any approved refund will be prorated and processed using the original payment method.
5.1 Customers may cancel their subscription at any time.
5.2 Cancellation stops future billing but does not entitle the customer to a refund for the current billing period.
5.3 Access to the Service will remain active until the end of the paid subscription period.
Payments for POS hardware, installation, setup, training, or custom software development are non‑refundable once delivered or work has commenced.
Hardware warranties, if any, are subject to the manufacturer’s terms.
To request a refund under exceptional circumstances, customers must:
Contact Swazi Host support
Provide proof of payment and a clear reason for the request
Allow reasonable time for investigation and resolution
Refund requests can be sent to:
📧 Email: pos@swazi-host.com
🌐 Website: https://www.swazi-host.com
Swazi Host reserves the right to modify this Refund Policy at any time. Updates will be posted on our website, and continued use of the Service constitutes acceptance of the revised policy.
This Refund Policy shall be governed by the laws of the Kingdom of Eswatini.
By subscribing to or using SwaziHost POS, you acknowledge that you have read, understood, and agreed to this Refund Policy.
